Privacy Policy for Splash Canine Swim Club

Effective Date: January 1, 2025

At Splash Canine Swim Club, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or interact with us online or in person.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Your name, email address, phone number

  • Dog Information: Your dog's name, breed, age, or health status (if you provide it)

  • Booking Details: Appointment dates, services booked

  • Payment Information: Handled securely through third-party payment processors—we do not store credit card details

  • Website Usage Data: IP address, browser type, pages visited (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

  • Schedule and manage swim sessions

  • Respond to your inquiries

  • Send updates about your appointments, services, or promotions

  • Improve our website and services

  • Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information.
We may share it only with:

  • Service providers that help us operate our business (e.g., scheduling tools, payment processors)

  • Authorities, if legally required

4. Cookies & Analytics

Our website may use cookies and third-party analytics tools (like Google Analytics) to understand how visitors use the site and improve user experience. You can disable cookies in your browser settings.

5. How We Protect Your Information

We use appropriate security measures (encryption, secure hosting, password protection) to protect your data from unauthorized access or disclosure.

6. Your Rights

You may:

  • Request access to the data we hold about you

  • Ask us to correct or delete your personal information

  • Unsubscribe from marketing emails at any time

To do so, contact us at: hello@splashcanine.ca

7. SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from Splash Canine Swim Club, we may use SMS to communicate with you about your membership application, membership status, appointments, bookings, and other service-related information.

Examples of these messages may include:

  • Updates regarding your membership application

  • Confirmation or reminders for appointments

  • Changes or updates to your bookings

  • Information needed to manage your membership or appointments

These messages are intended for service and administrative purposes and are not used to send promotional or marketing offers.

Message frequency will vary based on your activity with Splash Canine Swim Club. Message and data rates may apply depending on your mobile plan.

You may withdraw your consent to receive SMS messages at any time by replying STOP to a message or by contacting us at hello@splashcanine.ca.

If you opt out of SMS messages, we may still contact you by email or another available method when communication is necessary to manage your membership, application, or appointments.

We do not sell or rent your phone number or SMS consent information. We may use third-party service providers to send SMS messages on our behalf. These providers may process your phone number and message information only as needed to provide the messaging service.